SOUTHSIDE LAWN

PRIVACY POLICY

Effective Date: April 1, 2025

Southside Lawn (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.SouthsideLawn.com, contact us by phone or email, or use any of our lawn care services. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access or use our website or services.

1. Information We Collect

Information You Provide to Us

We collect information that you voluntarily provide when you:

Fill out a contact form, quote request form, or booking form on our website
Call or text us at 317-563-7035
Send us an email
Sign up for recurring lawn care services
Communicate with us through social media

The types of personal information we may collect include:

Full name
Home or service address
Email address
Phone number
Payment information (processed securely through third-party payment processors)
Property details relevant to your service (e.g., yard size, gate codes, access instructions)
Any other information you choose to provide

Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

IP address and general location data
Browser type and version
Pages visited and time spent on our website
Referring website or source
Device type and operating system

This information is collected through standard web technologies including cookies and similar tracking tools. You may disable cookies through your browser settings; however, some features of our website may not function properly if you do so.

2. How We Use Your Information

We use the information we collect for the following purposes:

To provide, schedule, and manage lawn care services for you
To respond to your inquiries, quote requests, and service requests
To send you service confirmations, appointment reminders, and invoices
To process payments for services rendered
To communicate with you about promotions, seasonal offers, or service updates (you may opt out at any time)
To improve our website, services, and customer experience
To comply with applicable laws and regulations
To protect the rights, property, or safety of Southside Lawn, our customers, or the public

3. How We Share Your Information

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties

Southside Lawn does not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information only in the following limited circumstances:

Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business, such as:

Scheduling and business management software (e.g., Jobber)
Payment processors (e.g., Stripe, PayPal, or similar)
Email and communication platforms
Website hosting and analytics providers

These providers are contractually obligated to use your information only as necessary to perform services on our behalf and to maintain appropriate security measures.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid legal process, such as a subpoena, court order, or government request.

Business Transfers

If Southside Lawn is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website before your information becomes subject to a different privacy policy.

4. Data Retention

We retain your personal information for as long as necessary to provide services to you, maintain our business records, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it. Customer service records are typically retained for a minimum of three (3) years.

5. Data Security

We take the security of your personal information seriously. We implement reasonable administrative, technical, and physical security measures to protect your information from unauthorized access, use, alteration, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

We strongly encourage you to use a unique, strong password if you create an account with any of our service platforms and to notify us immediately if you suspect unauthorized access to your account.

6. Cookies and Tracking Technologies

Our website may use cookies, web beacons, and similar tracking technologies to enhance your browsing experience and collect usage data. Cookies are small data files stored on your device. We use cookies to:

Remember your preferences and settings
Understand how visitors interact with our website
Improve website performance and functionality
Deliver relevant content and offers

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or delete existing ones. Please note that disabling cookies may affect the functionality of certain areas of our website. We do not currently respond to “Do Not Track” signals from browsers.

7. Third-Party Links

Our website may contain links to third-party websites, social media platforms (such as Facebook), or service platforms. These third-party sites have their own privacy policies, and we are not responsible for their content or privacy practices. We encourage you to review the privacy policies of any third-party sites you visit. The inclusion of a link on our website does not imply our endorsement of that site.

8. Children’s Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at info@southsidelawn.com and we will take steps to delete that information from our records.

9. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

The right to access the personal information we hold about you
The right to request correction of inaccurate or incomplete information
The right to request deletion of your personal information, subject to certain exceptions
The right to opt out of marketing communications at any time
The right to request that we limit how we use your information

To exercise any of these rights, please contact us using the information provided in the “Contact Us” section below. We will respond to your request within a reasonable timeframe. We may need to verify your identity before processing certain requests.

Opting Out of Marketing Communications

If you no longer wish to receive promotional emails or text messages from us, you may opt out at any time by replying “STOP” to any text message, clicking the “Unsubscribe” link in any email, or contacting us directly at info@southsidelawn.com or 317-563-7035. Please note that even if you opt out of marketing communications, we may still send you transactional or service-related messages.

10. Indiana Residents

If you are a resident of Indiana, you may have additional rights under Indiana law regarding your personal information. Southside Lawn is committed to compliance with applicable state privacy laws. For any questions about your rights as an Indiana resident, please contact us directly.

11. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the “Effective Date” at the top of this policy and post the revised policy on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website or services after any changes constitutes your acceptance of the revised Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Southside Lawn

Greenwood, Indiana

Phone: 317-563-7035

Email: info@southsidelawn.com

Website: www.SouthsideLawn.com